Frequently Asked Questions

Our wax melts are crafted from 100% soy wax, a natural, renewable resource. We use high-quality, clean fragrances that are free from toxins, carcinogens, and hazardous chemicals, making them safe for your home and the environment.

Soy wax is a cleaner, eco-friendly alternative to paraffin wax, which is derived from petroleum. Soy wax melts at a lower temperature and can diffuse fragrances without emitting harmful toxins. Additionally, soy wax melts do not require a flame, reducing the risk of fire and smoke damage in your home.

To use wax melts, you will need a wax melt warmer. Place one or more melts in the warmer’s tray, then turn on the heat source. As the wax melts, it will release its fragrance. You can adjust the intensity of the fragrance by the amount of wax you use.

The longevity of a wax melt varies based on the size of the melt and the heat setting of your warmer. Typically, our 3-ounce wax melts can provide fragrance for 10 to 20 hours per ounce, depending on usage conditions.

Store your wax melts in a cool, dry place away from direct sunlight or intense heat to prevent them from melting prematurely. Keep them in their original packaging until ready to use to preserve the fragrance.

Our wax melts are free from harmful chemicals and are generally safe to use around pets. However, as with any fragrance product, it’s important to use them in well-ventilated areas and monitor your pet for any adverse reactions.

If your wax melt isn’t emitting fragrance, it might be due to prolonged use, where the scent has been fully evaporated. We recommend replacing the wax melt with a new one if it no longer smells. Additionally, ensure that your warmer is clean and functioning properly.

Yes, you can mix different wax melts to create custom fragrance combinations. Just place the desired amounts of each scent into your warmer’s tray and enjoy your unique fragrance blend!

You can place an order through our website. Just select the products you wish to purchase, add them to your cart, and follow the checkout process.

If you encounter any issues with your order, such as missing or damaged items, please contact us at support@nakayah.com within 48 hours of receipt. Provide your order number and a brief description of the problem for quick assistance.

Yes, we offer custom wax melt orders for weddings, events, or any special occasion. Contact us for more information.