Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Shipping & Delivery
When will my order be dispatched?
Orders are packed with love and dispatched within 1–2 business days.
How long does shipping take?
US orders arrive in 3–5 working days. International shipping is not currently available.
Can I customize a gift?
Yes! Just add products to your cart and customize until your heart's content; you can leave a note at checkout that we will include in your order. Options include adding names to cups, keychains, and bookmarks.
Do you offer gift wrapping?
Absolutely! We offer eco-friendly gift wrapping at checkout, perfect for sending straight to a loved one.
Payments & Checkout
What payment methods do you accept?
We accept all major cards, PayPal, Apple Pay, Google Pay, and Klarna (if enabled).
Is my payment secure?
Yes! Our checkout is encrypted and completely secure.
Can I use more than one discount code?
Only one code can be applied per order. Just choose your best offer!
Why was my payment declined?
This can happen if billing details don’t match your card. Try again or use a different payment method.
Returns & Refunds
How do I start a return?
Email us at support@nakayah.com with your order number and reason and we’ll walk you through it.
Do you offer exchanges?
Yes! If the item is in stock, we’re happy to exchange it as long as your order has not shipped yet.
How long do refunds take?
Once we receive the item, refunds are processed within 3–5 business days.
Can I return a personalized item?
Unfortunately, personalized items are non-refundable unless they arrive damaged.
Products & Cancellations
Can I return an item?
Yes, you have 14 days to return an item. It must be unused and in original condition.
What if I change my mind after ordering?
If your order hasn’t shipped yet, we can usually make changes or cancel it. Just email us ASAP.
Will my item look exactly like the photo?
All items are handmade, so slight variations may occur, that’s part of their charm!
Do you use sustainable materials?
We try our best! We use eco-conscious packaging and source sustainable materials whenever possible.