Returns & Refunds Policy

We want you to love everything you receive from Nakayah’s Cozy Corner. If there is a problem with your order, please contact us so we can help.

Returns

We accept return requests within 14 days of delivery.

To qualify for a return, the item must be:

• Unused and in its original condition

• Free from scratches, stains, odors, or other signs of use

• Returned with all original packaging, accessories, and included pieces

• Accompanied by your order number or other proof of purchase

To request a return, email support@nakayah.com within 14 days of delivery. Please include your name, order number, the item you would like to return, and the reason for the return.

If your return is approved, we will provide return instructions. Items returned without prior approval will not be accepted.

Approved returns should be mailed to:

Nakayah’s Cozy Corner
301 East Arrow Hwy
Suite 101 PMB1004
San Dimas, CA 91773
United States

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

Nonreturnable Items

Because many of our products are handmade, made to order, or selected especially for your order, the following items cannot be returned:

• Personalized or customized products

• Made-to-order or special-request items

• Used or opened drinkware, including Libbey cups, lids, and straws

• Used dust plugs or other items that have been inserted into a personal device

• Digital products

• Gift cards

• Clearance or final-sale items

Items included in a set or bundle must be returned together and in their original condition. We cannot accept partial returns of bundles unless an individual item arrived damaged, defective, or incorrect.

Please contact us before purchasing if you have questions about whether an item is eligible for return.

Handmade Product Variations

Our products are handmade or individually decorated. Small variations in color, placement, alignment, pattern, or appearance may occur and are part of the handmade nature of each item.

Colors may also appear slightly different depending on your screen or device settings. These minor variations are not considered defects.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, email support@nakayah.com within 7 days of delivery.

Please include:

• Your name and order number

• A description of the problem

• Clear photographs of the item

• Photographs of the shipping box and packaging if the item was damaged during shipping

Please keep the damaged item and all packaging until we review your claim. Depending on the circumstances, we may offer a replacement, store credit, or refund.

If we made an error or your item arrived damaged or defective, Nakayah’s Cozy Corner will cover any approved return or replacement shipping costs.

Damage caused by misuse, improper care, accidental drops, normal wear and tear, or failure to follow care instructions is not considered a product defect.

Exchanges

We do not offer direct exchanges.

If your item is eligible for return, you may return it following the process above and place a separate order for the item you would prefer. This helps ensure that your new selection is available and can be processed promptly.

Order Cancellations

If you need to cancel or change an order, contact us at support@nakayah.com as soon as possible.

We cannot guarantee cancellations or changes once an order has entered production, been personalized, or shipped. Personalized, customized, and made-to-order products cannot be canceled once production has begun.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.

Your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@nakayah.com.

Contact Us

If you have questions about a return, refund, or product issue, please contact:

Nakayah’s Cozy Corner
Email: support@nakayah.com