Frequently Asked Questions | Nakayah's Cozy Corner

When will my order be dispatched?
Orders are packed with love and dispatched within 1–2 business days.
How long does shipping take?
US orders arrive in 3–5 working days. International shipping is not currently available.
Can I customise a gift?
Yes! just add products to your cart and customise until your heart's content, you can leave a note at checkout that we will include in your order. Options include adding names to cups, keychains, and bookmarks.
Do you offer gift wrapping?
Absolutely — we offer eco-friendly gift wrapping at checkout, perfect for sending straight to a loved one.

What payment methods do you accept?
We accept all major cards, PayPal, Apple Pay, Google Pay, and Klarna (if enabled).
Is my payment secure?
Yes — our checkout is encrypted and completely secure.
Can I use more than one discount code?
Only one code can be applied per order — choose your best offer!
Why was my payment declined?
This can happen if billing details don’t match your card. Try again or use a different payment method.

How do I start a return?
Email us at support@nakayah.com with your order number and reason — we’ll walk you through it.
Do you offer exchanges?
Yes! If the item is in stock, we’re happy to exchange it.
How long do refunds take?
Once we receive the item, refunds are processed within 3–5 business days.
Can I return a personalised item?
Unfortunately, personalised items are non-refundable unless they arrive damaged.

Can I return an item?
Yes, you have 14 days to return an item. It must be unused and in original condition.
What if I change my mind after ordering?
If your order hasn’t shipped yet, we can usually make changes or cancel it. Just email us ASAP.
Will my item look exactly like the photo?
All items are handmade, so slight variations may occur — that’s part of their charm!
Do you use sustainable materials?
We try our best! We use eco-conscious packaging and source sustainable materials whenever possible.

3-5 day shipping across the US

We use Eco -Packaging and recycle when possible

Made by real people, not machines.